Refund policy

Return and refund policy

Every Unitee.us product is made to order. We do not accept returns or exchanges if you order the wrong size or color, or change your mind.

Damaged products or manufacturing errors

If your product arrives damaged or has a manufacturing error, we offer a free reprint or refund. Please contact us within 30 calendar days of product delivery.

How to request a reprint or refund

Contact us within 30 calendar days of delivery to report the issue. Include your order number and a clear photo showing the damage or manufacturing error. You do not need to return the damaged product.

If the same issue affects multiple products that share one design, please also include a photo or video showing all affected items in a single frame so we can confirm the issue.

If delivery is unsuccessful

We review each case individually. Depending on why the package could not be delivered, we will either offer a full solution or give you the choice of a reprint with a shipping charge or a refund of the production cost.

Before contacting us, verify that the delivery address is correct and check with your local post office, as packages are sometimes held for pickup.

If your order has not been delivered within 30 calendar days for domestic US or regional EU orders, or within 45 calendar days for international orders, report the issue to us within one week after that period to be eligible for a reprint or refund.